Return Policy

At commdesgarcons.com, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return according to the policy outlined below. Please read this policy carefully before submitting a return request.

Return Eligibility

Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached. The product must also be returned in its original packaging. Any item that shows signs of wear, damage, or alteration will not be accepted for return.

Non-Returnable Items

Certain products are not eligible for return. These include final sale items, gift cards, and any product that has been used, washed, or damaged after delivery. For hygiene reasons, some accessories may also be non-returnable.

How to Request a Return

To start a return request, please contact our customer support team with your order details. Include your order number, the item you want to return, and the reason for the return. Our support team will review your request and provide instructions for returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the returned package arrives safely.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team within 3 days of delivery. Include photos of the item along with your order number and a brief explanation of the issue. Once verified, we will arrange a replacement or issue a refund.

Refund Processing

Once the returned item is received and inspected, we will notify you by email. If the return is approved, your refund will be processed to your original payment method within 5–7 business days. Please note that original shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check with your bank or payment provider. If the issue continues, contact our support team for further assistance.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact our support team.

Support Email: support@commdesgarcons.com